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Technical Customer Support

Reported H-1B wages for this job title. Explore roles, wages, and case statuses using public Department of Labor records.

Insights follow the displayed search filters, including partial name matches. All loaded years.

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THE BIG PICTURE

Technical Customer Support insights

Official U.S. DOL records
Total filings72All loaded years · FY 2016–2026
Median yearly base salary$91,90871 eligible salary records
Employer names27Distinct reported names
Typical salary range$85,000–$117,187Middle 50% of yearly wages

Filing & salary trends

How reported activity and wages changed over time

All loaded years · FY 2016–2026
0371013FY 2016: 3 filings16FY 2017: 11 filings17FY 2018: 8 filings18FY 2019: 12 filings19FY 2020: 11 filings20FY 2021: 6 filings21FY 2022: 6 filings22FY 2024: 6 filings24FY 2025: 5 filings25FY 2026: 4 filings · through June26*Fiscal year
FY 2026*4 filings$121,320 median · n=4

*FY 2026 covers Q1–Q3 through June; earlier years cover full fiscal years. Median: certified, positive yearly base wages; nominal USD.

Salary distribution

Where reported yearly base wages concentrate

All loaded years · FY 2016–2026
$75k–$100kMost common wage band
$0$125k$250k+

$25k bands · 71 certified filings with positive yearly wages. Final band includes all wages ≥$250k.

Most reported roles

Explore job mix and compare reported wages

All loaded years · FY 2016–2026
Technical Customer Support Engineer18
$85,100 median · n=17 eligible
Manager, Technical Customer Support8
$121,761 median · n=8 eligible
Americas R&D Technical Customer Support Manager7
$91,908 median · n=7 eligible
R&D Technical Customer Support Manager5
$91,552 median · n=5 eligible
Technical Customer Support Specialist3
$61,248 median · n=3 eligible
Americas R&D Technical Customer Support Senior Manager2
$107,356 median · n=2 eligible
Americas Technical Customer Support Manager2
$87,466 median · n=2 eligible
Mgr, Technical Customer Support2
$141,304 median · n=2 eligible

Top 8 by filing volume. Medians use certified, positive yearly wages. Bars start at zero.

Leading worksite cities

Where filings are concentrated

All loaded years · FY 2016–2026
Johnston, RI21
$91,479 median · n=20 eligible
Plano, TX9
$124,234 median · n=9 eligible
Waltham, MA7
$78,232 median · n=7 eligible
Johnston, RHODE ISLAND5
$89,273 median · n=5 eligible
Auburn Hills, MI2
$92,388 median · n=2 eligible
Bellevue, WA2
$72,500 median · n=2 eligible
New York, NY2
$91,697 median · n=2 eligible
Richardson, TX2
$121,320 median · n=2 eligible

Top 8 by filing volume. Medians use certified, positive yearly wages. Bars start at zero.

Case outcomes

Certification and withdrawal context

All loaded years · FY 2016–2026
98.6%Certified LCAs
Certified71 98.6%
Certified - Withdrawn1 1.4%

Denominator: all 72 matching filings. LCA certification is not a visa approval rate.

Leading employers

Companies with the most matching filings

All loaded years · FY 2016–2026
Dassault Systemes Americas Corp.22
$88,886 median · n=21 eligible
Dassault Systemes Simulia Corp.14
$93,010 median · n=14 eligible
Palo Alto Networks, Inc.11
$127,379 median · n=11 eligible
Axway, Inc.3
$121,139 median · n=3 eligible
Dassault Systemes Solidworks Corporation3
$85,000 median · n=3 eligible
Dassault Systemes Solidworks Corp.2
$78,658 median · n=2 eligible
Netscout Systems, Inc.2
$108,597 median · n=2 eligible
Sagemcom Usa, LLC2
$121,320 median · n=2 eligible

Top 8 by filing volume. Medians use certified, positive yearly wages. Bars start at zero.

Salary benchmarks

Reported wage percentiles, from P10 to P90

All loaded years · FY 2016–2026
$91,908Median reported annual base wage
10th percentile$66,726
25th percentile$85,000
Median (50th)$91,908
75th percentile$117,187
90th percentile$130,630

n=71 certified filings with positive yearly wages. Percentiles describe filings, not unique workers or total compensation.

Source: U.S. Department of Labor LCA disclosures · FY 2016–2026 (FY 2026 partial) · salary charts exclude non-yearly pay, non-certified cases, and missing or non-positive wages. Coverage & methodology

Salary filing history

72 matching H-1B filings

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Reported base wages in USD · pay period shown beside each amount · select a salary for case details

EmployerJob titleBase salaryLocationSubmit dateStart date
Sagemcom USA, LLCSystem Engineer (Technical Customer Support)

Filing details

$121,320 /yr

I-200-26125-868386
Reported wage: $121,320 / year
Annualized: $121,320
Status: Certified
Fiscal year: 2026
Decision: 2026-05-12
Employment end: 2029-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Richardson, TX05/05/202610/01/2026
Crm Web Solutions, LLCTechnical Customer Support Representative, Tier 2

Filing details

$66,726 /yr

I-200-26114-833184
Reported wage: $66,726–$75,000 / year
Annualized: $66,726
Status: Certified
Fiscal year: 2026
Decision: 2026-05-01
Employment end: 2029-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Addison, TX04/24/202610/01/2026
Sagemcom USA, LLCSystem Engineer (Technical Customer Support)

Filing details

$121,320 /yr

I-200-26106-802224
Reported wage: $121,320 / year
Annualized: $121,320
Status: Certified
Fiscal year: 2026
Decision: 2026-04-23
Employment end: 2029-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Richardson, TX04/16/202610/01/2026
Palo Alto Networks, Inc.Manager, Technical Customer Support, Focused Services

Filing details

$127,379 /yr

I-200-25330-438888
Reported wage: $127,379–$222,200 / year
Annualized: $127,379
Status: Certified
Fiscal year: 2026
Decision: 2025-12-03
Employment end: 2028-11-24
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Plano, TX11/25/202511/25/2025
Elise A.I. Technologies Corp.Technical Customer Support Specialist

Filing details

$79,976 /yr

I-200-25140-994041
Reported wage: $79,976 / year
Annualized: $79,976
Status: Certified
Fiscal year: 2025
Decision: 2025-05-27
Employment end: 2028-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

New York, NY05/19/202510/01/2025
Runway Ai, Inc.Technical Customer Support Associate

Filing details

$103,418 /yr

I-200-25136-985275
Reported wage: $103,418–$115,000 / year
Annualized: $103,418
Status: Certified
Fiscal year: 2025
Decision: 2025-05-23
Employment end: 2028-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

New York, NY05/16/202510/01/2025
Sea-Bird Electronics, Inc.Technical Customer Support I

Filing details

$75,000 /yr

I-200-25113-894150
Reported wage: $75,000 / year
Annualized: $75,000
Status: Certified
Fiscal year: 2025
Decision: 2025-04-30
Employment end: 2028-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Bellevue, WA04/23/202510/01/2025
Trimble Inc.Technical Customer Support

Filing details

$62,400 /yr

I-200-25107-877084
Reported wage: $62,400 / year
Annualized: $62,400
Status: Certified
Fiscal year: 2025
Decision: 2025-04-24
Employment end: 2028-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Laguna Niguel, CA04/17/202510/01/2025
Dassault Systemes Americas CorpR&D Technical Customer Support Manager

Filing details

$120,048 /yr

I-200-25091-819517
Reported wage: $120,048 / year
Annualized: $120,048
Status: Certified
Fiscal year: 2025
Decision: 2025-04-08
Employment end: 2028-08-24
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Johnston, RI04/01/202508/25/2025
Palo Alto Networks, Inc.Manager, Technical Customer Support

Filing details

$136,500 /yr

I-200-24170-121733
Reported wage: $136,500 / year
Annualized: $136,500
Status: Certified
Fiscal year: 2024
Decision: 2024-06-25
Employment end: 2027-10-14
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Plano, TX06/17/202410/15/2024
Palo Alto Networks, Inc.Senior Manager, Technical Customer Support

Filing details

$167,500 /yr

I-200-24031-682371
Reported wage: $167,500–$270,950 / year
Annualized: $167,500
Status: Certified
Fiscal year: 2024
Decision: 2024-02-07
Employment end: 2027-02-06
Worker positions: 10

Employer-reported disclosure · Base wage, not total compensation.

Plano, TX01/31/202402/07/2024
Palo Alto Networks, Inc.Manager, Technical Customer Support

Filing details

$124,234 /yr

I-200-23345-557752
Reported wage: $124,234 / year
Annualized: $124,234
Status: Certified
Fiscal year: 2024
Decision: 2023-12-18
Employment end: 2027-06-04
Worker positions: 10

Employer-reported disclosure · Base wage, not total compensation.

Plano, TX12/11/202306/05/2024
Palo Alto Networks, Inc.Manager, Technical Customer Support

Filing details

$170,914 /yr

I-200-23311-485348
Reported wage: $170,914–$191,950 / year
Annualized: $170,914
Status: Certified
Fiscal year: 2024
Decision: 2023-11-15
Employment end: 2027-04-20
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Santa Clara, CA11/07/202304/21/2024
Palo Alto Networks, Inc.Mgr, Technical Customer Support

Filing details

$158,374 /yr

I-200-23312-485569
Reported wage: $158,374–$191,950 / year
Annualized: $158,374
Status: Certified
Fiscal year: 2024
Decision: 2023-11-15
Employment end: 2026-11-17
Worker positions: 15

Employer-reported disclosure · Base wage, not total compensation.

Santa Clara, CA11/07/202311/18/2023
Palo Alto Networks, Inc.Mgr, Technical Customer Support

Filing details

$124,234 /yr

I-200-23307-478246
Reported wage: $124,234 / year
Annualized: $124,234
Status: Certified
Fiscal year: 2024
Decision: 2023-11-13
Employment end: 2027-02-16
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Plano, TX11/03/202302/17/2024
Palo Alto Networks, Inc.Manager, Technical Customer Support

Filing details

$119,287 /yr

I-200-22195-353505
Reported wage: $119,287 / year
Annualized: $119,287
Status: Certified
Fiscal year: 2022
Decision: 2022-07-21
Employment end: 2025-07-21
Worker positions: 10

Employer-reported disclosure · Base wage, not total compensation.

Plano, TX07/14/202207/22/2022
Sea-Bird Electronics, Inc.Technical Customer Support I

Filing details

$70,000 /yr

I-200-22167-285381
Reported wage: $70,000 / year
Annualized: $70,000
Status: Certified
Fiscal year: 2022
Decision: 2022-06-23
Employment end: 2025-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Bellevue, WA06/15/202210/01/2022
Palo Alto Networks, Inc.Manager, Technical Customer Support

Filing details

$119,287 /yr

I-200-22161-265426
Reported wage: $119,287 / year
Annualized: $119,287
Status: Certified
Fiscal year: 2022
Decision: 2022-06-16
Employment end: 2025-06-22
Worker positions: 10

Employer-reported disclosure · Base wage, not total compensation.

Plano, TX06/09/202206/23/2022
Universal Instruments CorporationSoftware & Technical Customer Support Specialist Ii

Filing details

$63,000 /yr

I-200-22122-126413
Reported wage: $63,000 / year
Annualized: $63,000
Status: Certified
Fiscal year: 2022
Decision: 2022-05-09
Employment end: 2025-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Conklin, NY05/02/202210/01/2022
Palo Alto Networks, Inc.Manager, Technical Customer Support

Filing details

$102,835 /yr

I-200-22103-065944
Reported wage: $102,835 / year
Annualized: $102,835
Status: Certified
Fiscal year: 2022
Decision: 2022-04-20
Employment end: 2025-08-08
Worker positions: 5

Employer-reported disclosure · Base wage, not total compensation.

Plano, TX04/13/202208/09/2022
Axway, Inc.Senior Manager, Technical Customer Support

Filing details

$121,139.28 /yr

I-200-21315-700010
Reported wage: $121,139.28 / year
Annualized: $121,139
Status: Certified
Fiscal year: 2022
Decision: 2021-11-18
Employment end: 2025-05-09
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Scottsdale, AZ11/11/202105/10/2022
Palo Alto Networks, Inc.Manager, Technical Customer Support

Filing details

$130,630 /yr

I-200-21216-503094
Reported wage: $130,630 / year
Annualized: $130,630
Status: Certified
Fiscal year: 2021
Decision: 2021-08-11
Employment end: 2024-10-14
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Plano, TX08/04/202110/15/2021
Dassault Systemes Americas Corp.Americas Technical Customer Support Manager

Filing details

$78,231.92 /yr

I-200-21120-277020
Reported wage: $78,231.92 / year
Annualized: $78,232
Status: Certified
Fiscal year: 2021
Decision: 2021-05-07
Employment end: 2024-10-27
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Waltham, MA04/30/202110/28/2021
Dassault Systemes Solidworks Corp.Solidworks, Americas Technical Customer Support Manager

Filing details

$93,815.02 /yr

I-200-21067-127674
Reported wage: $93,815.02 / year
Annualized: $93,815
Status: Certified
Fiscal year: 2021
Decision: 2021-03-15
Employment end: 2024-09-01
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Waltham, MA03/08/202109/02/2021
Dassault Systemes Simulia Corp.Simulia Technical Customer Support Director

Filing details

$150,733.96 /yr

I-200-21060-110959
Reported wage: $150,733.96 / year
Annualized: $150,734
Status: Certified
Fiscal year: 2021
Decision: 2021-03-08
Employment end: 2024-08-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Radnor, PA03/01/202108/31/2021

These records describe employer-reported wages, not total compensation. A certified LCA does not establish that a visa was granted or that an employer is currently hiring. Read the methodology and coverage.