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OFFICIAL H-1B DISCLOSURES

Director, Customer Experience

Reported H-1B wages for this job title. Explore roles, wages, and case statuses using public Department of Labor records.

Insights follow the displayed search filters, including partial name matches. All loaded years.

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THE BIG PICTURE

Director, Customer Experience insights

Official U.S. DOL records
Total filings26All loaded years · FY 2016–2026
Median yearly base salary$185,40021 eligible salary records
Employer names18Distinct reported names
Typical salary range$161,000–$209,426Middle 50% of yearly wages

Filing & salary trends

How reported activity and wages changed over time

All loaded years · FY 2016–2026
01346FY 2016: 1 filings16FY 2017: 1 filings17FY 2018: 2 filings18FY 2019: 2 filings19FY 2020: 1 filings20FY 2021: 2 filings21FY 2022: 2 filings22FY 2023: 4 filings23FY 2024: 5 filings24FY 2025: 4 filings25FY 2026: 2 filings · through June26*Fiscal year
FY 2026*2 filings$199,330 median · n=2

*FY 2026 covers Q1–Q3 through June; earlier years cover full fiscal years. Median: certified, positive yearly base wages; nominal USD.

Salary distribution

Where reported yearly base wages concentrate

All loaded years · FY 2016–2026
$200k–$225kMost common wage band
$0$125k$250k+

$25k bands · 21 certified filings with positive yearly wages. Final band includes all wages ≥$250k.

Most reported roles

Explore job mix and compare reported wages

All loaded years · FY 2016–2026

Top 8 by filing volume. Medians use certified, positive yearly wages. Bars start at zero.

Leading worksite cities

Where filings are concentrated

All loaded years · FY 2016–2026

Top 8 by filing volume. Medians use certified, positive yearly wages. Bars start at zero.

Case outcomes

Certification and withdrawal context

All loaded years · FY 2016–2026
80.8%Certified LCAs
Certified21 80.8%
Certified - Withdrawn4 15.4%
Withdrawn1 3.8%

Denominator: all 26 matching filings. LCA certification is not a visa approval rate.

Leading employers

Companies with the most matching filings

All loaded years · FY 2016–2026

Top 8 by filing volume. Medians use certified, positive yearly wages. Bars start at zero.

Salary benchmarks

Reported wage percentiles, from P10 to P90

All loaded years · FY 2016–2026
$185,400Median reported annual base wage
10th percentile$138,000
25th percentile$161,000
Median (50th)$185,400
75th percentile$209,426
90th percentile$221,660

n=21 certified filings with positive yearly wages. Percentiles describe filings, not unique workers or total compensation.

Source: U.S. Department of Labor LCA disclosures · FY 2016–2026 (FY 2026 partial) · salary charts exclude non-yearly pay, non-certified cases, and missing or non-positive wages. Coverage & methodology

Salary filing history

26 matching H-1B filings

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Reported base wages in USD · pay period shown beside each amount · select a salary for case details

EmployerJob titleBase salaryLocationSubmit dateStart date
Kong Inc.Director, Customer Experience (Cx) Strategy & Operations

Filing details

$221,659.72 /yr

I-200-26160-996791
Reported wage: $221,659.72 / year
Annualized: $221,660
Status: Certified
Fiscal year: 2026
Decision: 2026-06-16
Employment end: 2029-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

San Francisco, CA06/09/202610/01/2026
PacificorpDirector, Customer Experience, Tools & Technology

Filing details

$177,000 /yr

I-200-26141-938878
Reported wage: $177,000 / year
Annualized: $177,000
Status: Certified
Fiscal year: 2026
Decision: 2026-05-29
Employment end: 2029-10-17
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Portland, OR05/21/202610/18/2026
Bristol-Myers Squibb CompanyAssociate Director, Customer Experience Measurement Solution

Filing details

$185,400 /yr

I-200-25142-008608
Reported wage: $185,400 / year
Annualized: $185,400
Status: Certified
Fiscal year: 2025
Decision: 2025-05-30
Employment end: 2028-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Lawrence Township, NJ05/22/202510/01/2025
Liberty Communications Of Puerto Rico LLCSenior Director, Customer Experience & Service

Filing details

$185,000 /yr

I-200-25088-812937
Reported wage: $185,000 / year
Annualized: $185,000
Status: Certified
Fiscal year: 2025
Decision: 2025-04-04
Employment end: 2028-04-13
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

San Juan, PR03/28/202504/14/2025
Liberty Communications Of Puerto Rico LLCSenior Director, Customer Experience & Service

Filing details

$185,000 /yr

I-200-25086-809437
Reported wage: $185,000 / year
Annualized: $185,000
Status: Withdrawn
Fiscal year: 2025
Decision: 2025-03-27
Employment end: 2028-04-13
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

San Juan, PR03/27/202504/14/2025
Cisco Systems, Inc.Director, Customer Experience Product Management

Filing details

$240,300 /yr

I-200-25035-665462
Reported wage: $240,300–$326,400 / year
Annualized: $240,300
Status: Certified
Fiscal year: 2025
Decision: 2025-02-11
Employment end: 2028-07-14
Worker positions: 15

Employer-reported disclosure · Base wage, not total compensation.

Research Triangle Park, NC02/04/202507/15/2025
National Oilwell Varco, L.P.Sr. Director, Customer Experience

Filing details

$185,848.74 /yr

I-200-24199-204014
Reported wage: $185,848.74 / year
Annualized: $185,849
Status: Certified
Fiscal year: 2024
Decision: 2024-07-24
Employment end: 2028-01-03
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Houston, TX07/17/202401/04/2025
Circuitryai, IncDirector, Customer Experience

Filing details

$140,000 /yr

I-200-24144-032449
Reported wage: $140,000 / year
Annualized: $140,000
Status: Certified
Fiscal year: 2024
Decision: 2024-05-31
Employment end: 2027-06-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Tampa, FL05/23/202407/01/2024
Alcon Vision, LLCSr. Director, Customer Experience Technology And Solutions

Filing details

$187,907 /yr

I-200-24143-023897
Reported wage: $187,907 / year
Annualized: $187,907
Status: Certified
Fiscal year: 2024
Decision: 2024-05-30
Employment end: 2027-05-31
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Fort Worth, TX05/22/202406/01/2024
Cisco Systems, Inc.Director, Customer Experience Product Management

Filing details

$214,400 /yr

I-200-24082-825323
Reported wage: $214,400–$326,400 / year
Annualized: $214,400
Status: Certified
Fiscal year: 2024
Decision: 2024-03-29
Employment end: 2027-07-14
Worker positions: 5

Employer-reported disclosure · Base wage, not total compensation.

Research Triangle Park, NC03/22/202407/15/2024
Oral Roberts UniversityDirector, Customer Experience Optimization & Innovation

Filing details

$65,894 /yr

I-200-23312-488720
Reported wage: $65,894 / year
Annualized: $65,894
Status: Certified
Fiscal year: 2024
Decision: 2023-11-16
Employment end: 2026-12-14
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Tulsa, OK11/08/202312/15/2023
Cisco Systems, Inc.Director, Customer Experience

Filing details

$206,300 /yr

I-200-23223-258802
Reported wage: $206,300–$271,100 / year
Annualized: $206,300
Status: Certified
Fiscal year: 2023
Decision: 2023-08-18
Employment end: 2026-09-30
Worker positions: 5

Employer-reported disclosure · Base wage, not total compensation.

Doral, FL08/11/202310/01/2023
Cisco Systems, Inc.Director, Customer Experience

Filing details

$240,136 /yr

I-200-23038-756441
Reported wage: $240,136–$346,000 / year
Annualized: $240,136
Status: Certified
Fiscal year: 2023
Decision: 2023-02-14
Employment end: 2026-06-30
Worker positions: 5

Employer-reported disclosure · Base wage, not total compensation.

San Jose, CA02/07/202307/01/2023
Cisco Systems, Inc.Director, Customer Experience

Filing details

$163,197 /yr

I-200-23034-749507
Reported wage: $163,197 / year
Annualized: $163,197
Status: Certified
Fiscal year: 2023
Decision: 2023-02-10
Employment end: 2026-06-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Doral, FL02/03/202307/01/2023
Cisco Systems, Inc.Director, Customer Experience Product Management

Filing details

$209,426 /yr

I-200-23005-684727
Reported wage: $209,426–$296,100 / year
Annualized: $209,426
Status: Certified
Fiscal year: 2023
Decision: 2023-01-12
Employment end: 2026-01-14
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

San Jose, CA01/05/202301/15/2023
Malwarebytes, Inc.Director, Customer Experience & Experimentation

Filing details

$205,000 /yr

I-200-21238-546151
Reported wage: $205,000 / year
Annualized: $205,000
Status: Certified - Withdrawn
Fiscal year: 2022
Decision: 2021-11-11
Employment end: 2024-08-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Santa Clara, CA08/25/202108/31/2021
Foot Locker Corporate Services, IncDirector, Customer Experience Operations

Filing details

$200,000 /yr

I-200-21300-671209
Reported wage: $200,000 / year
Annualized: $200,000
Status: Certified
Fiscal year: 2022
Decision: 2021-11-03
Employment end: 2024-11-28
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

St Petersburg, FL10/27/202111/29/2021
Okta, Inc.Director, Customer Experience Applications

Filing details

$212,472 /yr

I-200-21239-551436
Reported wage: $212,472–$255,000 / year
Annualized: $212,472
Status: Certified
Fiscal year: 2021
Decision: 2021-09-03
Employment end: 2024-09-12
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Alameda, CA08/27/202109/13/2021
National Oilwell Varco, L.P.Director, Customer Experience

Filing details

$138,000 /yr

I-200-21224-518384
Reported wage: $138,000 / year
Annualized: $138,000
Status: Certified
Fiscal year: 2021
Decision: 2021-08-19
Employment end: 2025-01-14
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Houston, TX08/12/202101/15/2022
Squaretrade, Inc.Senior Director, Customer Experience

Filing details

$161,000 /yr

I-200-20051-338701
Reported wage: $161,000–$181,000 / year
Annualized: $161,000
Status: Certified
Fiscal year: 2020
Decision: 2020-02-27
Employment end: 2023-08-18
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

San Francisco, CA02/20/202008/19/2020
Emory UniversityDirector, Customer Experience

Filing details

$125,000 /yr

I-200-19022-310118
Reported wage: $125,000–$125,000 / year
Annualized: $125,000
Status: Certified - Withdrawn
Fiscal year: 2019
Decision: 2019-01-28
Employment end: 2022-04-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Atlanta, GEORGIA01/22/201905/01/2019
Fleetcor Technologies, Inc.Sr. Director, Customer Experience Strategy

Filing details

$125,000 /yr

I-200-18338-702549
Reported wage: $125,000–$125,000 / year
Annualized: $125,000
Status: Certified
Fiscal year: 2019
Decision: 2018-12-11
Employment end: 2022-01-06
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Norcross, GEORGIA12/04/201801/07/2019
Wal-Mart Associates, Inc.Director, Customer Experience

Filing details

$200,000 /yr

I-200-15289-095210
Reported wage: $200,000 / year
Annualized: $200,000
Status: Certified - Withdrawn
Fiscal year: 2018
Decision: 2018-08-21
Employment end: 2019-02-08
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

San Bruno, CA10/16/201502/08/2016
Ingredion IncorporatedDirector, Customer Experience

Filing details

$171,600 /yr

I-200-17080-706594
Reported wage: $171,600 / year
Annualized: $171,600
Status: Certified - Withdrawn
Fiscal year: 2018
Decision: 2018-04-02
Employment end: 2020-09-20
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Westchester, IL03/22/201709/21/2017
Philips North America LLCDirector, Customer Experience And Product Applications

Filing details

$142,605 /yr

I-200-17077-377992
Reported wage: $142,605–$146,000 / year
Annualized: $142,605
Status: Certified
Fiscal year: 2017
Decision: 2017-03-29
Employment end: 2020-09-14
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Andover, MA03/23/201709/15/2017

These records describe employer-reported wages, not total compensation. A certified LCA does not establish that a visa was granted or that an employer is currently hiring. Read the methodology and coverage.