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Customer Support Analyst

Reported H-1B wages for this job title. Explore roles, wages, and case statuses using public Department of Labor records.

Insights follow the displayed search filters, including partial name matches. All loaded years.

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THE BIG PICTURE

Customer Support Analyst insights

Official U.S. DOL records
Total filings27All loaded years · FY 2016–2026
Median yearly base salary$70,82323 eligible salary records
Employer names17Distinct reported names
Typical salary range$65,500–$96,912Middle 50% of yearly wages

Filing & salary trends

How reported activity and wages changed over time

All loaded years · FY 2016–2026
01346FY 2016: 5 filings16FY 2017: 5 filings17FY 2018: 3 filings18FY 2019: 3 filings19FY 2020: 2 filings20FY 2022: 5 filings22FY 2025: 4 filings25Fiscal year
FY 20254 filings$105,000 median · n=3

*FY 2026 covers Q1–Q3 through June; earlier years cover full fiscal years. Median: certified, positive yearly base wages; nominal USD.

Salary distribution

Where reported yearly base wages concentrate

All loaded years · FY 2016–2026
$50k–$75kMost common wage band
$0$125k$250k+

$25k bands · 23 certified filings with positive yearly wages. Final band includes all wages ≥$250k.

Most reported roles

Explore job mix and compare reported wages

All loaded years · FY 2016–2026
Customer Support Analyst20
$68,340 median · n=17 eligible
Customer Support Analyst - Reinsurance2
$97,500 median · n=2 eligible
Senior Customer Support Analyst2
$100,816 median · n=1 eligible
Oracle Customer Support Analyst1
$105,000 median · n=1 eligible
Sr. Customer Support Analyst, Integration (20637.526.5)1
$94,100 median · n=1 eligible
Tier 2 Customer Support Analyst1
$65,000 median · n=1 eligible

Top 6 by filing volume. Medians use certified, positive yearly wages. Bars start at zero.

Leading worksite cities

Where filings are concentrated

All loaded years · FY 2016–2026
Cincinnati, OH4
$102,500 median · n=4 eligible
San Jose, CA4
$70,823 median · n=3 eligible
Somerset, NJ4
$92,560 median · n=3 eligible
Mountain View, CA3
$80,000 median · n=2 eligible
Bellevue, WA2
$45,000 median · n=2 eligible
Pleasanton, CA2
$68,340 median · n=2 eligible
Sharon, MA2
$100,816 median · n=1 eligible
Atlanta, GA1
$94,100 median · n=1 eligible

Top 8 by filing volume. Medians use certified, positive yearly wages. Bars start at zero.

Case outcomes

Certification and withdrawal context

All loaded years · FY 2016–2026
85.2%Certified LCAs
Certified23 85.2%
Withdrawn2 7.4%
Certified - Withdrawn1 3.7%
Denied1 3.7%

Denominator: all 27 matching filings. LCA certification is not a visa approval rate.

Leading employers

Companies with the most matching filings

All loaded years · FY 2016–2026
Labvantage Solutions, Inc.4
$92,560 median · n=3 eligible
Sapiens Americas Corporation4
$102,500 median · n=4 eligible
Ellie Mae Inc.3
$68,340 median · n=3 eligible
Xactly Corporation3
$69,461 median · n=2 eligible
Cdh, P.C.2
$58,219 median · n=2 eligible
Fusionops, Inc.2
$66,000 median · n=1 eligible
Iqvia Rds Inc.2
$100,816 median · n=1 eligible
Matrix Operations Company LLC2
$45,000 median · n=2 eligible

Top 8 by filing volume. Medians use certified, positive yearly wages. Bars start at zero.

Salary benchmarks

Reported wage percentiles, from P10 to P90

All loaded years · FY 2016–2026
$70,823Median reported annual base wage
10th percentile$55,898
25th percentile$65,500
Median (50th)$70,823
75th percentile$96,912
90th percentile$104,163

n=23 certified filings with positive yearly wages. Percentiles describe filings, not unique workers or total compensation.

Source: U.S. Department of Labor LCA disclosures · FY 2016–2026 (FY 2026 partial) · salary charts exclude non-yearly pay, non-certified cases, and missing or non-positive wages. Coverage & methodology

Salary filing history

27 matching H-1B filings

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Reported base wages in USD · pay period shown beside each amount · select a salary for case details

EmployerJob titleBase salaryLocationSubmit dateStart date
Iqvia Rds Inc.Senior Customer Support Analyst

Filing details

$100,816 /yr

I-200-25106-872071
Reported wage: $100,816–$118,800 / year
Annualized: $100,816
Status: Certified
Fiscal year: 2025
Decision: 2025-04-23
Employment end: 2028-09-10
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Sharon, MA04/16/202509/11/2025
Iqvia Rds Inc.Senior Customer Support Analyst

Filing details

$100,816 /yr

I-200-25093-829793
Reported wage: $100,816–$118,800 / year
Annualized: $100,816
Status: Certified - Withdrawn
Fiscal year: 2025
Decision: 2025-04-16
Employment end: 2028-09-10
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Sharon, MA04/03/202509/11/2025
Sapiens Americas CorporationCustomer Support Analyst

Filing details

$105,000 /yr

I-200-24310-454232
Reported wage: $105,000–$125,000 / year
Annualized: $105,000
Status: Certified
Fiscal year: 2025
Decision: 2024-11-13
Employment end: 2028-03-02
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Cincinnati, OH11/05/202403/03/2025
Sapiens Americas CorporationCustomer Support Analyst

Filing details

$115,000 /yr

I-200-24310-454265
Reported wage: $115,000–$135,000 / year
Annualized: $115,000
Status: Certified
Fiscal year: 2025
Decision: 2024-11-13
Employment end: 2028-03-02
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Cincinnati, OH11/05/202403/03/2025
Sapiens Americas CorporationCustomer Support Analyst - Reinsurance

Filing details

$100,000 /yr

I-200-22152-230142
Reported wage: $100,000–$130,000 / year
Annualized: $100,000
Status: Certified
Fiscal year: 2022
Decision: 2022-06-08
Employment end: 2025-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Cincinnati, OH06/01/202210/01/2022
Sapiens Americas CorporationCustomer Support Analyst - Reinsurance

Filing details

$95,000 /yr

I-200-22109-085279
Reported wage: $95,000–$125,000 / year
Annualized: $95,000
Status: Certified
Fiscal year: 2022
Decision: 2022-04-26
Employment end: 2025-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Cincinnati, OH04/19/202210/01/2022
Workday, Inc.Sr. Customer Support Analyst, Integration (20637.526.5)

Filing details

$94,100 /yr

I-200-22080-994192
Reported wage: $94,100–$141,100 / year
Annualized: $94,100
Status: Certified
Fiscal year: 2022
Decision: 2022-03-28
Employment end: 2025-09-08
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Atlanta, GA03/21/202209/09/2022
Labvantage Solutions, Inc.Customer Support Analyst

Filing details

$92,560 /yr

I-200-22040-890724
Reported wage: $92,560–$98,823 / year
Annualized: $92,560
Status: Certified
Fiscal year: 2022
Decision: 2022-02-16
Employment end: 2025-03-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Somerset, NJ02/09/202203/31/2022
Labvantage Solutions, Inc.Customer Support Analyst

Filing details

$92,560 /yr

I-200-22040-889742
Reported wage: $92,560–$98,823 / year
Annualized: $92,560
Status: Withdrawn
Fiscal year: 2022
Decision: 2022-02-09
Employment end: 2025-03-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Somerset, NJ02/09/202203/31/2022
Ellie Mae Inc.Customer Support Analyst

Filing details

$68,340 /yr

I-200-20240-791349
Reported wage: $68,340 / year
Annualized: $68,340
Status: Certified
Fiscal year: 2020
Decision: 2020-09-03
Employment end: 2023-09-30
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Pleasanton, CA08/27/202010/01/2020
Ellie Mae IncCustomer Support Analyst

Filing details

$68,340 /yr

I-200-20051-337034
Reported wage: $68,340 / year
Annualized: $68,340
Status: Certified
Fiscal year: 2020
Decision: 2020-02-27
Employment end: 2023-08-14
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Pleasanton, CA02/20/202008/14/2020
Cdh, P.C.Customer Support Analyst

Filing details

$62,088 /yr

I-200-19235-092423
Reported wage: $62,088 / year
Annualized: $62,088
Status: Certified
Fiscal year: 2019
Decision: 2019-08-29
Employment end: 2022-10-14
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Itasca, ILLINOIS08/23/201910/15/2019
Ellie Mae Inc.Customer Support Analyst

Filing details

$67,000 /yr

I-200-19039-582856
Reported wage: $67,000 / year
Annualized: $67,000
Status: Certified
Fiscal year: 2019
Decision: 2019-03-09
Employment end: 2022-09-03
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Pleasanton, CALIFORNIA03/04/201909/03/2019
Labvantage Solutions, Inc.Customer Support Analyst

Filing details

$98,823 /yr

I-200-18276-921034
Reported wage: $98,823 / year
Annualized: $98,823
Status: Certified
Fiscal year: 2019
Decision: 2018-10-11
Employment end: Not disclosed
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Somerset, NJ10/04/2018—
Xactly CorporationCustomer Support Analyst

Filing details

$70,823 /yr

I-200-18124-197740
Reported wage: $70,823 / year
Annualized: $70,823
Status: Certified
Fiscal year: 2018
Decision: 2018-05-31
Employment end: 2021-10-23
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

San Jose, CA05/24/201810/24/2018
Xactly CorporationCustomer Support Analyst

Filing details

$70,823 /yr

I-200-18117-560686
Reported wage: $70,823 / year
Annualized: $70,823
Status: Denied
Fiscal year: 2018
Decision: 2018-05-04
Employment end: 2021-10-23
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

San Jose, CA05/03/201810/24/2018
Aera Technology, Inc.Customer Support Analyst

Filing details

$94,000 /yr

I-200-18067-493325
Reported wage: $94,000 / year
Annualized: $94,000
Status: Certified
Fiscal year: 2018
Decision: 2018-03-20
Employment end: 2021-09-10
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Mountain View, CA03/14/201809/10/2018
Adyen Inc.Customer Support Analyst

Filing details

$65,000 /yr

I-200-17068-405732
Reported wage: $65,000–$75,000 / year
Annualized: $65,000
Status: Certified
Fiscal year: 2017
Decision: 2017-03-28
Employment end: 2020-09-19
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

San Francisco, CA03/22/201709/19/2017
Matrix Operations Company LLCCustomer Support Analyst

Filing details

$45,000 /yr

I-200-17042-520782
Reported wage: $45,000 / year
Annualized: $45,000
Status: Certified
Fiscal year: 2017
Decision: 2017-03-24
Employment end: 2020-09-10
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Bellevue, WA03/20/201709/11/2017
Fusionops, Inc.Customer Support Analyst

Filing details

$66,000 /yr

I-200-17074-755262
Reported wage: $66,000 / year
Annualized: $66,000
Status: Certified
Fiscal year: 2017
Decision: 2017-03-21
Employment end: 2020-09-13
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Mountain View, CA03/15/201709/13/2017
Fusionops, Inc.Customer Support Analyst

Filing details

$66,000 /yr

I-200-17030-439508
Reported wage: $66,000 / year
Annualized: $66,000
Status: Withdrawn
Fiscal year: 2017
Decision: 2017-03-15
Employment end: 2020-09-13
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Mountain View, CA03/14/201709/13/2017
Cdh, P.C.Customer Support Analyst

Filing details

$54,350 /yr

I-200-16288-097826
Reported wage: $54,350 / year
Annualized: $54,350
Status: Certified
Fiscal year: 2017
Decision: 2016-10-20
Employment end: 2019-10-15
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Itasca, IL10/14/201610/16/2016
Matrix Operations Company LLCCustomer Support Analyst

Filing details

$45,000 /yr

I-200-16074-478233
Reported wage: $45,000 / year
Annualized: $45,000
Status: Certified
Fiscal year: 2016
Decision: 2016-03-22
Employment end: 2019-09-12
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Bellevue, WA03/16/201609/13/2016
Leeyo Software, Inc.Oracle Customer Support Analyst

Filing details

$105,000 /yr

I-200-16075-491076
Reported wage: $105,000–$145,000 / year
Annualized: $105,000
Status: Certified
Fiscal year: 2016
Decision: 2016-03-22
Employment end: 2019-03-21
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

San Jose, CA03/16/201603/22/2016
Drfirst.Com, Inc.Tier 2 Customer Support Analyst

Filing details

$65,000 /yr

I-200-16070-479033
Reported wage: $65,000 / year
Annualized: $65,000
Status: Certified
Fiscal year: 2016
Decision: 2016-03-16
Employment end: 2019-09-06
Worker positions: 1

Employer-reported disclosure · Base wage, not total compensation.

Rockville, MD03/10/201609/06/2016

These records describe employer-reported wages, not total compensation. A certified LCA does not establish that a visa was granted or that an employer is currently hiring. Read the methodology and coverage.